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Helpful Information

Report lost or stolen debit card

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Forgot my password

Reset your online banking password

Get routing number

211274447

Contact customer service

Call 1-800-447-4559
Monday–Friday 9am to 5pm; Saturday 9am to 12pm
Email us anytime.

Order checks

Call 1-800-447-4559 or order online* with your routing and account number.

* If you receive free checks with your Packard account or Senior account, please manually select “Bulk Mail” delivery to avoid shipping charges. However, Bath Savings will reimburse you should shipping charges be incurred.

Activate my debit card

To automatically activate your debit card call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.
After hours please call 1-844-665-5229.

Change my debit pin number

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Return fraud detection call

To return a call from the Fraud Detection Center please call 1-877-253-8807.
If calling from outside of the United States please call 1-973-682-2652.

Notify us of upcoming travel

Please notify the bank of upcoming travel to ensure seamless card usage during your trip. Please let us know where and when you’ll be traveling by emailing or calling 1-800-447-4559.
After hours, please call 1-844-665-5229.

Get foreign currency

If you’re planning a trip abroad, get your foreign currency through Travelex the world’s leading foreign exchange specialists. Don’t want to buy online? Contact us or stop by your local branch. Have a great trip!

Get Security Tips

Learn how Bath Savings keeps your information and accounts secure, plus what you can do to protect yourself.

Frequently Asked Questions

ATMs & Fees

Where are your ATMs located?

24 hour ATM Services are available at all branch offices as well as the following locations:

  • Cook’s Corner, Brunswick
  • Corner of Middle and Exchange Streets, downtown Portland
  • Mid Coast Hospital, Brunswick
Is there a charge for using another bank’s ATM?

Yes, there is a $1.00 fee per transaction.

Debit Cards

Report lost or stolen debit card

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Activate my debit card

To automatically activate your debit card call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.
After hours please call 1-844-665-5229.

Change my debit pin number

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Return fraud detection call

To return a call from the Fraud Detection Center please call 1-877-253-8807.
If calling from outside of the United States please call 1-973-682-2652.

Notify us of upcoming travel

Please notify the bank of upcoming travel to ensure seamless card usage during your trip by emailing or calling 1-800-447-4559.
After hours please call 1-844-665-5229.

How do I use a chip card?

Learn how.
Watch the demo.

Lending

What kind of loans do you offer?

Learn about Bath Savings Personal Loans.

How can I apply for a personal loan?

Stop by your local branch or begin your personal loan application online.

How can I apply for a mortgage?

Begin your mortgage application online.

Where can I find mortgage calculators?

Whether you are considering purchasing a new home or deciding if it is the right time to refinance, mortgage calculators can help you decide what type of mortgage is best for you.

How do I apply for a business loan?

To get started, complete the following forms then call 1-800-447-4559, or stop by your local branch to schedule an appointment with our lending team.

Online Banking

Forgot my password

Reset your online banking password

How do I sign up for Online Banking?

Call your local branch or sign up online.

How do I enroll in Online BillPay, eBill and/or Popmoney?

Call your local branch or sign up online: I am already enrolled in online banking | I need to enroll in online banking.

How do I sign up for eStatements?

Call your local branch or sign up online: I am already enrolled in online banking | I need to enroll in online banking.

What browsers can Bath Savings Online Banking Support?

For your security, BSI Online requires your Internet browser be capable of 128-bit encryption.
Supported Browsers:

Some personal banking online companion services may require special browsers. For those requirements, please contact online support at 1-800-447-4559 and ask to speak to an Online Banking specialist.

Open an Account

Why Bank with BSI?

Bath Savings is a local bank that proudly invests in the people, places and businesses that make Maine strong. Here you’ll find sound solutions and exceptional service from neighbors who care. Learn more.

How do I open a new account?

Stop by your local branch or open a new account online.

How do I switch to BSI?

Four steps. Zero hassle. Learn how.

Mobile Banking

How do I enroll in Mobile Banking?

Simply log in to Online Banking, click the Options menu, and choose Mobile Banking Enrollment.

Do you have a mobile app for Online Banking?

Download Bath Savings’ smartphone or tablet app for the same great function as your browser–plus even more features like Instant Balance, Mobile Deposit and Popmoney.

What is Instant Balance?

Instant Balance allows you to view your account balance with just the tap of a button – without logging in. View demo.

What is Mobile Deposit and how does it work?

Deposit checks using your smartphone 24 hours a day, 7 days a week. All you need is a web-enabled phone with a camera. Contact an Online Banking specialist at 1-800-447-4559 for details on how to add Mobile Deposit to your Mobile Banking account. View demo.

What is Popmoney?

Popmoney™ is a CheckFree payment service that enables users to send and receive payments through the convenience of text and email. Popmoney is available to Online Banking customers that are enrolled with BillPay. Contact an Online Banking Specialist at 1-800-447-4559 for details on how to get started.

Apple, Android & Samsung Pay

Do I need to have a password lock on my phone in order to use a digital wallet card?

Yes. Apple, Android and Samsung Pay all require you to have a password lock on your phone in order to use your digital wallet.

Do I need to be connected to the Internet?

You do not need an Internet connection for in-store contactless payments.

Will my ATM card work for Apple, Android or Samsung Pay?

No, ATMs and ATM cards are not compatible with digital wallet service.

Am I liable for fraudulent transactions?

No. Whether you use your digital wallet or physical MasterCard, you are covered with MasterCard’s Zero Liability Protection. That means we will notify you immediately if fraud is suspected on your card, and you will not be held responsible for any unauthorized transactions.

What should I do when I receive a new card?

If you have a new card, simply go through the initial setup required to add a new card to your digital wallet.

My physical debit card looks different than the one in my digital wallet. Is it still the same card?

Yes. If you have a Packard debit card, a business debit card or an HSA debit card, your digital card will look different, but it will still work the same as your physical card with the same benefits.

How will digital wallet transactions appear on my statement?

Apple Pay transactions will show up as mobile purchase types with the merchant listed.