Look for the app on your phone — Google Pay comes preloaded on several devices. If your phone doesn’t have the app, simply download it from Google Play. If you already have a card in your Google account, you can add it to Google Pay by confirming a few details, or you can add a new card.
For phone verification, call 1-844-646-5465.
Simply unlock your phone and tap to use Google Pay at any merchant that accepts contactless payments.
Make secure payments
When you shop at a merchant, Google Pay doesn’t send your actual debit card number with your payment. A virtual account number is used to represent your account information — so your card and details stay safe.
Frequently asked questions
- Which devices are compatible with Google Pay?
Android devices that run on KitKat 4.4 and above are compatible with Google Pay.
- Do I need to have a password lock on my Android Phone in order to use Google Pay?
Yes, Google Pay requires you to have a password lock on your phone in order to use your digital wallet.
- Do I need to be connected to the internet?
You do not need an internet connection for in-store contactless payments.
- Will my ATM card work for Google Pay?
No, ATMs and ATM cards are not compatible with the Google Pay service.
- Am I liable for fraudulent transactions?
No. Whether you use Google Pay or a physical Mastercard, you are covered with MasterCard’s Zero Liability Protection. That means we will notify you immediately if fraud is suspected on your card and that you will not be held responsible for any unauthorized transactions.
- What if my device is lost or stolen?
You can remove your BSI Debit Card from Google Pay on the web:
- Sign in to payments.google.com
- On the left, click Payment Methods
- To the right of the card, click Remove
You can also use the Android Device Manager to find, lock or erase it. Since Android does not store your card details on your phone, anyone who finds or steals your phone won’t be able to access that information, even if it’s unlocked.
- What should I do when I receive a new physical card?
If you have a new card, simply go through the initial set up required to add a new card to Google Pay.
- My physical debit card looks different than the one in my Google Pay Digital Wallet. Is it still the same card?
Yes. If you have a Packard debit card, a business debit card or an HSA debit card, your digital card will look different but it will still work the same as you r physical card with the same benefits.
- How will Google Pay transactions appear on my statements?
Google Pay transactions will show up as mobile purchase types with the merchant listed.